According to industry analysts, Ethernet services are steadily eroding revenues generated from traditional Frame Relay, ATM, and private line services. With cloud-based services revolutionizing user behavior and network resource utilization, Carrier Ethernet is suitably poised to become a strategic technology enabler.
The MEF has laid a strong foundation for Carrier Ethernet based on five key service attributes:
1. Standardized Services
The MEF has standardized three key Ethernet service types:
Aricent recently concluded a webinar on “Unified Communications Federation: Why and How”. The webinar focused on the advantages of Unified Communication (UC) Federation, and delivered insights into Federation architecture which allows enterprises to collaborate between existing multi-vendor UC platforms with other enterprises. An interactive Q&A session allowed attendees to allay their specific fears about Federation requisites. Here are the answers to all the questions that we couldn't get to during the webinar.
Also, the webinar recording is available and can be viewed online.
In which markets have we seen UC Federation deployments?
We have seen multiple UC Federation deployments in North America. UC Federation is in action at Boeing for enabling seamless communication with a supplier so they can easily interact with engineering teams. This enables an increase in aircraft productivity due to real-time communication with suppliers and vendors. At Enterprise Connect 2012, it was presented that around 4.76% of large organizations worldwide are providing Federation. Europe is maturing in terms of Federation and we foresee more deployments in the next 12 months.
Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one another. Connected technology is growing, and allowing for more efficient means of communication.
Let us take smart energy meters, for example. Where power companies once had to send agents to manually check meters, they can now utilize a more efficient method for remotely monitoring their customers’ power usage. Smart meters, as devices connected to a network (provided by a telco, let’s say), and then to energy companies’ systems, are a prime example of the ubiquity of M2M technology.
But, as M2M, a telco-based technology, slowly infiltrates vertical markets globally, there is the risk that the real-world customer experience could fall through the cracks. As M2M growth continues, customer experience management (CEM) solutions will need to evolve to meet the growing demand from new, real-time interactions and, in effect, CEM and M2M solutions will have to converge.
Consider residential customers who are overcharged on their monthly energy bill. They will have to call the energy company, perhaps wait on the phone and traverse a number of automated menus or department transfers, before finally resolving the billing issue. This is poor experience from a customer standpoint, and surely not the most efficient use of the energy company’s resources.
This article originally appeared at Wireless Week
Today, people are buying more smartphones than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.
This increase in data consumption is putting a strain on networks more than ever before, and network operators are now looking at customer experience management (CEM) as more than just a means of meeting customer expectations and hitting Quality of Service (QoS) standards. CEM is becoming a way to claim back some of the revenue opportunities being neatly pulled from under their feet by Over-the-Top (OTT) services. By leveraging CEM, network operators can further understand customers, evaluate business processes and launch innovative services to increase customer loyalty and revenue sources.
Network operators must consider the three “L’s” of CEM to get back the same sort of agility that the providers of OTT services demonstrate and go to market with innovative services targeted at specific user segments. The three “L’s” of CEM will allow them to innovate and evolve their businesses, services, and offerings, helping network operators grasp and secure lost and new revenue streams.
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